e-ventstore is a mail order company which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.
Please note: We can not guarantee your order will reach you before Christmas if your order is placed on or after the 18th of December
All products purchased from Fluidlines are fully covered by manufacturers warranty. Some manufacturers offer extended warranty.
Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.
Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and / or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please email us.
If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'.
At Fluidlines we operate a fair play policy to protect you and us. We will warranty anything our suppliers see as being down to a fault. Occasionally people try to warranty products unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you:)
We cannot accept responsibility for damaged caused when packing goods - please take care. The customer has full responsibility of the condition of the goods, until they are received and signed for:) How to Pack Your Goods.
Fluidlines can offer advice on buying the correct sized wetsuit, clothing or product compatibility. Please take care when you order from us and be sure to order the correct product. Checking the sizes of wetsuits and clothing is especially important.
Fluidlines will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.
We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility.
For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.
Fluidlines may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.
Fluidlines include VAT at the standard SA rate of 14% on all goods irrespective of whether they are shipped outside of South Africa. If you have purchased our products from outside of South Africa and wish to claim back that portion of the purchase from SARS, then please download form VAT65A from the SARS website. and follow the instructions contained therein.
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.
Fluidlines reserves the right to withdraw discount availability without prior notice. All vouchers are redeemeble once or at the discretion of the Management.
We only charge you when the order is ready to be dispatched. For offline mail order products, Fluidlines accept South African Rand bank transfers. Please don't post cash. Due to varying exchange rates payments to Fluidlines must be made in SA Rand.
Fluidlines do not give your details to ANY third parties or organizations - period. To process your order and update you with delivery status we have to have your name, email, land phone number, mobile number (to help delivery company deliver your goods) and delivery address and any other relevant details. If you do not wish to receive occasional product special offer emails from Fluidlines please contact us.
Fluidlines cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
Placing an order could not be easier. Select a size and agree to our terms and conditions. Only one wetsuit order can be processed at a time. After you have finished your selection, click on "add to basket" and you will be asked for a few details that we need to be able to satisfy the order.
Vat of 14% is charged.
If you feel that you have been delivered a damaged product and wish it to be replaced, please do so by filling out our returns form with a letter explaining the problem. Items may be exchanged for an alternative item in the same manner. Delivery costs of R85.00 (plus vat) will be charged to the customer if the problems results from them selecting the wrong size wetsuit. If you are sent out a suit that has some wear and tear damage to it, you will be notified by a drawing of the suit clearly marking the wear & tear, click here to download a copy of the wear and tear form.
This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received by the cardholder. Fluidlines reserves the right to change these conditions at anytime and without prior notice.
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.